BOOKING & CANCELATION POLICY

Bookings are only fully confirmed if the full amount of the reservation has been paid not later than 24 hours after the booking has been made. Reservations are automatically cancelled if the payment, or proof of payment, has not been received within 24 hours after the booking has been made.

Non-refundable rate: If you have booked a non-refundable rate, cancellations are not refundable
Refundable rate: If you have booked a refundable rate, cancellations are fully refundable up to 1 day before arrival (not later than 14h00 the day before arrival)

 

1. Check-in time is from 14:00 to 20:00 and check-out time is from 7:00 to 10:00.
2. Guests will be held responsible for any loss or damage to the room caused by themselves, their friends, or any person they are responsible for.
3. Mudhouse Zululand staff and owners are not responsible for your personal belongings and valuables like money, jewellery or any other valuables left by guests in the rooms.

INDEMNITY WEAVER

This indemnity applies to all persons who enter the Premises, whether as a casual visitor, overnight guest, user of any of the facilities on the Premises or participating in any activity on the Premises or arranged by Mudhouse Zululand (collectively referred to as ‘the Visitor’)

The Visitor acknowledges that he/she has read & understands this indemnity & agrees to be bound by the following:

• I enter and use the Premises, parking areas, surrounds, stairs on the Premises & participate in any activities at the Premises entirely at my own risk
• Right of admission is reserved.
• I warrant that I have been advised of and am aware of and accept that I will be exposed to a  variety of risks & dangers at the Premises & to risks and dangers at the Premises which have been explained to me in detail & that I comprehend the risk and the implications thereof.
• Such risks and activities include without limitation pools, ponds, river and the presence of snakes and other wild animals
• I agree to obey at all times any warning notices and instructions of mudhouse zululand.
• Visitors hold harmless and indemnify the owners, management, staff, directors of mudhouse zululand and other guests (‘the Indemnified Parties’) against any consequences of visiting, participating in any activities or incidents at or arranged by mudhouse zululand and waive any claims I may have.
• It includes any loss of/damage to personal effects/property, any indirect, consequential or special loss/damage, financial loss, illness, injury, harm (as defined in the CPA) or death howsoever caused & legal costs (attorney & own client scale) that the Indemnified Parties may incur unless such claim falls within the ambit of section 61 of the CPA (Act 68/2008)

 

I acknowledge that any assistance that the Indemnified Parties may render or arrange is done without any admission or acknowledgement of fault or liability and as a show of empathy & goodwill.